KNOWN ISSUES
  1. Courses migrated from Angel to Blackboard Learn with no grade scale specified have a grading scale in Blackboard that gives an A for scores over 50 percent. Blackboard is working on updating courses now to change the scale to one that is more typical and uses grades that can be issued at WSU.
  2. Some question types may not have properly migrated from Angel to Blackboard and will need to be re-created in Blackboard. We are asking Blackboard for more information, and recommend that instructors review their question pools to ensure accuracy.
  3. Groups for Merged courses do not have a way to remain in sync with enrollments. These would need to be manually created and managed. This can be problematic for courses that rely on teams/groups for access to content or other distribution of tools within the course space. This is an issue if course content or tools are assigned to be viewed only by specific groups. If a user changes sections, the group assignment (access to content) is not automatically updated.
  4. Merging co-enrolled sections (where a student is enrolled in both a lecture and a lab) can be problematic as the system identifies the enrollment by only the first course association it receives. Students will experience problems changing enrollments between sections, and the grade center for the course may not accurately represent enrollments. We are locating courses with this setup and working with instructors to correct it. This is the cause of most roster issues. At this time lecture and lab sections cannot be merged in Blackboard.
  5. Cengage integration uses http instead of https, which creates mixed content warnings/errors and may appear as if there is no content loading. There is an attached document with steps to work around this.
  6. Internet Explorer users may experience display issues when navigating Blackboard Learn. Adding learn.wsu.edu to the list of trusted sites and removing, if present, wsu.edu from the list of compatibility view sites should resolve those issues. Instructions are here.
  7. Using the "Random Set" option when delegating submissions to graders will not evenly distribute the submissions amongst the graders. The solution is to set up course groups and then delegate submissions to graders by groups.
  8. Blackboard Collaborate is unable to load PowerPoint presentations on Mac operating systems. The proposed workaround is to save the PowerPoint presentation as a collection of images that can then be loaded into Collaborate.
  9. Respondus integration is limited as the software does not support the WSU authentication utilized in Blackboard. For the time being, faculty must engage in an export/import procedure that does not properly reproduce some question types.
  10. Students are intermittently “kicked out” of quizzes. On a few occasions student were kicked out due to server issues/outages experienced by Blackboard. Many cases of have also been contributed to using the “Force Completion” test setting. It is recommended that the “Force Completion” option is used only for in person, proctor based exams taken on computers with a wired internet connection. View the Test and Survey Options page for more information on the “Force Completion” option and other test settings. The Force completion option may be selected by default when migrating assessments from angel to Learn. Faculty are encouraged to double check test settings, especially for tests migrated from angel, to ensure that the force completion option is not selected.
  11. Notifications are not being generated for student discussion forums. Notifications are sent once a day, not in real time and only for unread items. If an instructor views the items before the daily notification, they will not receive notifications for that day. Email notifications may also incorrectly report the number of unread discussion board posts and course messages.
  12. When embedding flash content, such as StudyMate, instructors need to provide read access for students to the course directory containing the flash content. An alternative solution is to use the Insert Content Link option in the content editor instead of the embed option.
  13. Blackboard Learn does not have repositories therefore ANGEL repositories are migrated over as course spaces. Personal repositories are migrated to Learn using strange course IDs, often beginning with the term "USER" and ending with a random sequence of letters and numbers. Example: USER-c80c8e9c-50e9-4870-92d0-117dfe268b10. Personal repositories will be located under the continuous option in the Blackboard terms dropdown menu. If you wish to migrate a repository as a repository you will have to move it manually, exporting it to a common cartridge file and then migrating it into xpLor, the Blackboard repository tool. Be advised that xpLor works somewhat differently than Angel repositories and not all functionality will transfer, and permissions must be reconstructed.
  14. Tests with more than 50 questions are slow to load during instructor grading. This is primarily a problem with Internet Explorer but may occur in all web browsers. A workaround is to grade one question at a time. This problem can also affect students if the test contains a lot of short answer or essay questions (large multiple choice tests are not problematic) and set to display all questions at once. Large tests should be set to display one question at a time to improve page load times.
  15. Dropping a course editor from any section of a merged course space will remove them from all sections within the merged space. Reprocessing the enrollment assignments for the remaining sections in mywsu will re-enroll the individual into the merged course space.
  16. Inline comments provided on submitted papers through the Crocodoc tool may not save. A possible workaround is to provide feedback instead of inline comments.
  17. Submissions to surveys migrated form ANGEL cannot be downloaded and students may receive a score even though surveys in Blackboard are not graded. Once a survey has been migrated from ANGEL to Blackboard the workaround is to copy the migrated survey and then delete the original copy. One can copy a survey by visiting the Tests, Surveys, and Pools section of the course space located under the Course Tools menu.
  18. Feedback provided on an assignment while delegated grading is enabled will be lost if delegated grading is disabled at a later time. This includes feedback provided in attached word documents.
  19. The course To Do module caches dates and will temporarily report incorrect due dates after updating assignment settings. Updating assignment due dates through the grade center instead of the assignment settings page will correctly update the due dates reported in the To Do module within a few minutes.


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