Canvas Updates, Planned Maintenance, and Outages Report

To join the Canvas updates email list and receive notifications about Canvas updates, planned maintenance, and outages please visit Join a Mailman List and select the Canvas-Updates option from the dropdown menu.

A history of Canvas updates, planned maintenance, and outages is available below. To review the operational status of Canvas, visit the Canvas status web page.

System	Date and Time	Type	Notes
WSU Canvas Instance	September 16, 2021 6:44-7:34 a.m. PST	Unexpected Outage	Users may have received Status 500 errors when accessing Canvas.
WSU Canvas Instance	September 16, 2021 1:05-1:06 a.m. PST	Scheduled Maintenance	Canvas will be unavailable as improved incident detection functionality is installed.
New Quizzes	August 23, 2021 8:11-8:33 a.m. PST	Slowness and error messages	Some users may have experienced slowness or errors when accessing New Quizzes in Canvas.
WSU Canvas Instance	August 19, 2021 1:00-1:30 a.m. PST	Unexpected Outage/Maintenance	Canvas will be performing maintenance to the Office365 LTI on August 19th, starting at 1:00 AM which is expected to last up to 30 minutes. The LTI will be inaccessible during this maintenance event.
Office 365 Integration	August 18, 2021 12:40-1:36 p.m. PST	Unplanned Outage	Some users were experiencing 500 page errors when accessing O365 via Canvas.
WSU Canvas Instance	August 10, 2021 1:44-2:39 p.m. PST	Enrollment Unavailable	Users were unable to view their enrollment within Canvas
WSU Canvas Instance	August 3, 2021 1:25-2:04 p.m. PST	Unexpected Outage	Due to page errors, canvas was inaccessible to select users during this timeframe.
SCORM LTI Integration	July 17. 2021 7-8 a.m. PT (five minute period in this timeframe)	Scheduled Maintenance	Canvas will be improving security surrounding the SCORM LTI.
WSU Canvas Instance	July 15, 2021 1:05-1:30 a.m. PT	Scheduled Maintenance	Canvas will be performing database updates.
WSU Canvas Instance	May 3, 2021 1-2 a.m. PST	Scheduled Maintenance	Canvas will be updating the back-end database management system to address a bug that could otherwise result in long periods of downtime for Canvas users.
Scorm LTI Integration	April 10, 2021 1–2 a.m. PST	LTI Maintenance	Canvas is performing database upgrades to the Scorm LTI causing the integration to be unavailable during this timeframe.
WSU Canvas Instance	April 3, 2021 12:35-2:38 p.m. PST	Microsoft O365 Authentication Issues	Customers were reporting issues using Microsoft O365 in their Canvas instance. The Canvas engineering team was able to identify the cause and implemented a fix to alleviate the behavior.
WSU Canvas Instance	March 29, 2021 5:43-7:12 a.m. PST	Page Timeout Errors	Users may have experienced page timeout errors when navigating Canvas.
WSU Canvas Instance	March 25, 2021 6:57-7:30 a.m. PST	Page Errors and Load Times	Users may have experienced long load times or page errors when accessing Canvas.
WSU Canvas Instance	March 3, 2021 1:30-1:59 p.m. PST	Unplanned Canvas Outage	Users were reporting errors when attempting to access Canvas. This outage was resolved by the Canvas team.
WSU Canvas Instance	February 12, 2021	Errors When Accessing Canvas	A small amount of users experienced slow load time and/or page errors when accessing Canvas. Canvas was able to implement a fix to stop these issues.
Panopto	December 19, 2020 6-9 p.m. PT	Scheduled Maintenance	Panopto services, recordings, and the Panopto website will be unavailable for system maintenance during this time.
WSU Canvas Instance	December 16, 2020	500 Errors on Canvas Pages	Some customers may have experienced 500 errors when accessing pages inside of Canvas. This error was resolved at 3:13 p.m.
WSU Canvas Instance	November 25, 2020	Amazon Web Service Errors	Some users are experiencing a larger amount of error messages when processing requests sent through Amazon Web Services (AWS).
Crowdmark	December 6, 2020 6-8 a.m. ET	Scheduled Maintenance	The Crowdmark team is making improvements to their remote exam and homework workflow. Please be advised that Crowdmark will be unavailable on Sunday December 6, 2020 from 6:00 a.m. to 8:00 a.m. ET for scheduled maintenance.
WSU Canvas Instance	October 29, 2020 9:15 a.m.-9:53 a.m. PDT	Gateway Errors	Some users encountered various issues with integrations in Canvas when a portion of requests failed to be routed by a network gateway within the Amazon Web Services (AWS) infrastructure. Canvas resolved this issue by sending requests over a different gateway.
WSU Canvas Instance	October 10, 2020 12 a.m.–6 a.m. PDT	Scorm LTI Maintenance	Users will be unable to access the Scorm LTI tool for the duration of this maintenance.
WSU Canvas Instance	September 23, 2020	Some users may be experiencing intermittent 502 page errors.	Some users may be experiencing intermittent 500 Page Errors when accessing Canvas.
WSU Canvas Instance	September 22, 2020	Some Users May Be Experiencing Slowness Or 504 Errors	Some users are experiencing slow load times when accessing Canvas.
Google Apps LTI	August 29, 2020 10-11 p.m.	Emergency Maintenance	Google Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas Instance	August 26, 2020 12:10–12:30 a.m. PDT	Planned Canvas Outage	A mandatory database update from Amazon Web Service is causing this outage.
Google Apps LTI	August 26, 2020 12-1 p.m.	Emergency Maintenance	Google Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas Instance	August 25, 2020	Canvas File Download Errors	Customers in the U.S. region have reported seeing 503 errors occasionally when attempting to access or download files from Canvas. Developers are aware of the issue and working to resolve it as quickly as possible. In the meantime, if you encounter the error we have seen that refreshing the page and then attempting to access the file again has resolved the error.
WSU Canvas Instance	August 24, 2020 6:45-11:44 a.m. PDT	Canvas Slowness	Some users were experiencing slow load times or 504 errors.
WSU Canvas Instance	August 17, 2020 7:02-8:27 a.m. PDT	Unplanned Canvas Outage	Users were unable to use the Office LTI application for assignments, collaborations, or any other course content in Canvas. The resources we had in place for this tool were unable to accommodate the number of user requests it was receiving.
WSU Canvas Instance	August 13, 2020 12:47-9:18 p.m. PDT	Unplanned Canvas Outage	Customers may have experienced slowness when creating new quiz sessions, and intermittent but self-recovering authorization failed warnings.
WSU Canvas System	July 30, 2020 10:30–11 p.m. PDT	Canvas LTI Maintenance Event	Canvas support will be performing maintenance on the Office 365 LTI within the WSU Canvas instance on July 30, beginning at 10:30 p.m. PDT and lasting for 30 minutes. Users will have access to Canvas during this maintenance. However, those courses which have the Office 365 integration added into Canvas will be unable to access the Office 365 integrations within their course space during this maintenance window. All access will be restored by 11:00 p.m. PDT.
WSU Canvas Instance	July 7, 2020 11:40 a.m.-12:20 p.m. PDT	Unplanned Canvas Outage	Users were experiencing "Site cannot be reached" errors when attempting to log into Canvas. Canvas will be researching the cause of this issue.
WSU Canvas Instance	July 3. 2020 12-12:30 a.m. PDT	Canvas Maintenance Event	Canvas support will be performing a brief maintenance event on the WSU Canvas instance on July 3rd beginning at 12:00 am. This maintenance event will last for up to 30 minutes and users will not be able to access Canvas for up to 15 minutes while the maintenance event is underway. However, full access and functionality within the WSU Canvas instance will be restored no later than 12:30 am PDT.
New Quizzes Outcomes service	June 30, 2020 10-10:30 p.m. PDT	Database maintenance	Canvas support is performing database maintenance on the Outcomes service for New Quizzes on June 30, beginning at 10:00 PM PDT. The maintenance will last no longer than 30 minutes, so full functionality will be restored by 10:30 pm PDT. Users will have access to Canvas during this maintenance. However, instructors will be unable to interact with outcomes within New Quizzes for approximately 3-5 minutes at some point during this maintenance process, and should plan work needs accordingly. Thank you for your patience as the team works to continue the best user experience possible with timely maintenance.